Let's Be Social!
We Accept:
NATIONALLY CERTIFIED GROOMER!
BLACK-OWNED & WOMAN-OWNED BUSINESS
Fully Covid-19 vaccinated
Business Hours
Monday Closed
Tue - Fri 10:00 am - 4:00 pm
Sat - Sun Closed
Bark N Park’s Frequently Asked Questions
Common Questions About Mobile Grooming and Policies
Why are your prices more than nearby salons?
Mobile grooming is a premium service, so prices are higher than in traditional grooming salons. As a mobile groomer, I see fewer dogs daily and can give your pet one-on-one attention. I provide the convenience of bringing the salon to you, so there is no picking up or dropping off. I do not hook up to your water supply. I will need access to an outdoor plug. I complete the services requested from start to finish without interruptions, so your dog is never in a crate. I am a certified groomer with over 15 years of experience, and I continue my education in grooming twice a year. I provide only the best for your baby.
What is your cancellation policy?
I require at least 24 hours notice for cancellations, or it will result in the total amount of your dog's fee before your next groom, and you must pre-pay before you can rebook again. Your deposit WILL NOT be refunded or transferred.
What are your payment options?
I accept cash, cash app, Venmo, check, Visa, Mastercard, Discover, and American Express. There is a $35.00 fee for returned checks.
Do I have to be home?
I do require that you are home for the initial visit. If you prefer, all future appointments can be made while you are out or at work. The pet must be in an accessible kennel by the front door.
What if my pup has a history of wearing grumpy pants for grooming?
I get it. There are better things a pup would enjoy more than being groomed. Mobile grooming can help with this in many cases because it is a quieter environment with fewer distractions like other dogs barking, etc. I will do my best to make your pet comfortable and complete the services requested. If I cannot complete the groom without the risk of injury to myself or your pup, I will need to discontinue the groom. You will be responsible for paying for whatever services I have performed.
Am I allowed to stay?
No. You can add video grooming to your groom for a $25 fee.
Are you insured?
You bet!
Additional Grooming Questions
Do you need to use my electricity or water?
My bus carries its own heated water, and I capture all dirty water in a separate tank. I require access to an outlet for my 100-ft extension cord for power. However, if this is not an option, I can provide a generator for a small fee.
How long does the process take?
The amount of time spent depends on the pet's size, breed, and temperament, as well as the regularity of grooming the pet has received. Typically, I allot 1-2 hours per pet. Additional charges can incur if more time is needed.
Do you require vaccinations?
Yes. My grooming service is a one-on-one experience. Your pet will not be in contact with other animals. However, I do require a copy of the vaccinations for the groom. By law, the state will need a copy of vaccinations if the dog bites or attacks me.
Can you use our pet's shampoo?
Yes. We use Ez -Groom products and offer Hypoallergenic options. However, if you are more comfortable using your own pet or vet-prescribed shampoo, I would be happy to use it.
Do you sedate pets?
Under no circumstances would I sedate a pet. If a pet is aggressive, please let me know before the appointment begins. I reserve the right to stop or walk away from an appointment if I need more time to complete the groom adequately. I will still charge the service fee for any completed grooming services.
Will you groom a sedated dog?
Yes. However, if your pet is not medicated correctly, you will still be fully charged for the groom.
Can you make a house call for nails only?
Yes. Nail maintenance is essential. I recommend trimming the pet's nails every 6-8 weeks, depending on the pet's activity. Please call or text me to get an estimate for nails only visit.
Can I request the same groomer for every visit?
Of course! Because there is only one groomer, which is the owner, Kioana.
Do you have a weight limit for dogs?
We do not have a set weight limit for dogs. However, if a large dog cannot stand or needs to be lifted onto the table or into
the tub, we may not be able to complete the groom. Please let us know ahead of time if the pet cannot stand well or needs assistance getting into the mobile salon so that we can best accommodate the pet's needs. Large dogs are on a case-by-case basis.
Bad Weather:
During weather alert days, your appointment will be rescheduled. I will reach out to you through the mobile app or text.
Appointment Times:
I always give an approximate time of arrival. Arrival times are generally one hour. For example: If I provide you an arrival time between 9 and 10 am, then I will arrive sometime within that hour window. Every groom is different, and I will take my time with grooming to make an exact appointment time. I also must allow for unforeseen events such as traffic accidents, road construction, bad weather, etc.
Appointment Cancellations:
All cancellations must occur at least 48 hours before your scheduled appointment. The full price is applied to all cancellations with less than 48 hours notice. You need to text or call Kioana to cancel. Your deposit will not be refunded nor transferred.
Appointment No-Show:
Due to fuel costs and the fact that I operate on a scheduled route, there are no-show conditions. Suppose I arrive during the allotted time window and no one is home. In addition, we have yet to establish access arrangements. Then the client is charged the entire amount of the scheduled service.
Is there anything that I need to do at my location for you to groom my pet?
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Please allow your pet to take a potty break before I arrive.
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Please only feed your pet within an hour before the appointment.
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Inspect your location and identify the best parking, entering, and exiting routes so that our trailer does not interfere with buildings, vehicles, etc.
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If you live in a gated community or another arrangement where security must be notified, please do so.
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Allow me access to an outlet in case I need to plug in.
What if I'm unhappy with the groom?
If, for any reason, you are dissatisfied with your pet's groom, by all means, tell your groomer before they leave. If you pay for a service, you should get what you expect. Don't hesitate to contact me within 24 hours after your appointment.
There may be a reason your pet's haircut is choppy or a toenail is bleeding. Perhaps your pet was wiggly, heavily matted, or the nails were neglected. I want to work with you to ensure satisfaction, and I can't fix what I don't know about. Pet grooming is not an exact science. Dogs are not created equal, and most pets come with quirks and idiosyncrasies. Please ask me if you have questions about your pet's grooming session. If you still have concerns, contact the office immediately and allow me to address the situation and make it right. Your satisfaction is MY goal!
